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Customer Service Skills

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Customer Service Skills - Free Course

(5) Read 3 reviews
£0.00 +VAT
Add-ons:
  •  Free course.
  •  Mobile friendly learning material.
  •  Instant access to PDF Certificate of Completion.
  •  Curated by our expert team.
  •  Develop your skills fast and free.

Overview

Customer service skills are crucial to any successful business. Contrary to popular belief, customer service isn’t about the customer always being right—it’s about building positive relationships, making them feel heard, and solving problems with care. 

If you are looking for the customer service skills needed to progress your business, this free course can help.

Free Course Information

This is a free course that anybody can complete. The free courses available on our website were not designed or developed by Commodious, but each course has been carefully selected by our team of experts to make sure they include useful information. Whilst they carry no external accreditation and no CPD points are awarded for their completion, we hope you will find them useful for your personal development.

Customer Service Skills - Course Information

In this free customer service course, you will learn valuable skills and strategies, how to work effectively with different customer personality types, advice for recognising and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.

Plus, check your customer service skills with an interactive knowledge check.

The course contains five modules and will take an average of 30 minutes to complete. There is no final assessment and learner comprehension is not graded.

On finishing the course, you will have instant access to a PDF Certificate of Completion as evidence that you have successfully attended and completed the training material. 

Accreditation and Certification

Certificate of Completion

Successful candidates will receive a Certificate of Completion.

The Certificate of Completion is proof of attendance to show that the training material has been completed.

There are no assessments associated with the range of free courses, and as such the Certificate of Completion carries no proof of ability or understanding.

Customer Service Skills - Free Course - System requirements

Our courses are compatible with the latest versions of all modern desktop web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge and Safari. On mobile devices, they are compatible with the latest version of Safari or Google Chrome running on iOS 12/Android 6.0 or later.

You can check your current web browser, and whether it is the latest version, by visiting whatismybrowser.com.

For the best experience, we recommend using Google Chrome version 90 or later. We do not recommend using Internet Explorer to access our courses as this can cause compatibility issues and lead to a poor experience.

Bulk Purchases

After a successful purchase you will be automatically taken to our registration process. Here you create your learner(s) and assign the course(s) to them so that they can start training immediately. If you do not know all the learner details - no problem, you can return later and create the learners when it suits you.

The system automatically creates an admin group of your learners, this means you can access your learner accounts to obtain certificates or schedule reports on the progress of your group, useful for Health & Safety audits or Registration to organisations such as CHAS, SMAS, SafeContractor, ConstructionLine etc or site access when certificates are required.

If this all sounds too complicated feel free to contact us, we are more than happy to enrol you or your colleagues on your behalf.

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