Customer Service Skills - Free Course

In this free customer service course, you will learn valuable skills and strategies, how to work effectively with different customer personality types, advice for recognising and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.

Plus, check your customer service skills with an interactive knowledge check.

The course contains five modules and will take an average of 30 minutes to complete. There is no final assessment and learner comprehension is not graded.

On finishing the course, you will have instant access to a PDF Certificate of Completion as evidence that you have successfully attended and completed the training material. 

Successful candidates will receive a Certificate of Completion.

The Certificate of Completion is proof of attendance to show that the training material has been completed.

There are no assessments associated with the range of free courses, and as such the Certificate of Completion carries no proof of ability or understanding.

After a successful purchase you will be automatically taken to our registration process. Here you create your learner(s) and assign the course(s) to them so that they can start training immediately. If you do not know all the learner details - no problem, you can return later and create the learners when it suits you.

The system automatically creates an admin group of your learners, this means you can access your learner accounts to obtain certificates or schedule reports on the progress of your group, useful for Health & Safety audits or Registration to organisations such as CHAS, SMAS, SafeContractor, ConstructionLine etc or site access when certificates are required.

If this all sounds too complicated feel free to contact us, we are more than happy to enrol you or your colleagues on your behalf.