Hospitality Skills Training

There are three pieces of legislation that control the sale or supply of alcohol in the United Kingdom:

• The Licensing Act 2003
• The Licensing (Scotland) Act 2005
• The Licensing (Northern Ireland) Order 1996

Our Alcohol Sale and Licensing Law Awareness course explores the first of these, which applies in England and Wales.

There are four 'licensing objectives' that licensing law aims to promote. In England and Wales, these objectives are:

• The prevention of crime and disorder.
• The securing of public safety.
• The prevention of public nuisance.
• The protection of children from harm.

Anyone who works in licensed premises, such as a supermarket, restaurant, bar or pub, should receive licensing law training to ensure that they are compliant with it.

Be aware that the rules and requirements surrounding licensing can differ between local authorities, so guidance from the local police force or local licensing authority should always be followed alongside any formal training.

Providing good customer service will make a customer feel valued as an individual and respected by the organisation, and help to prevent negative word-of-mouth reviews that will significantly impact an organisation.

For more information on this, click here to view our customer service FAQs article.

There are several things that a person can do to provide good customer service. These include:

• Having a positive and professional attitude.
• Listening to the customer.
• Being knowledgeable, prepared and efficient.

These points and more are all explored within our Customer Service Training course.

Anyone who works in a customer-facing role should take a customer service training course to help them understand the principles of good customer service and apply them at work.

Doing so can help provide customers with a positive experience, create repeat customers, and avoid complaints.